Compensation
– Compensate 100% of the value of the damage when using the cargo insurance service (postal value insurance up to 100 million). 100% of collection fee does not include profits, not exceeding VND 30 million / COD postal item.
– Compensate for 4 times of postage for domestic items not using cargo insurance service.
– For international items, refund and compensation 09 SDR / kg but not less than 30 SDR / item for items transported by air; 05 SDR / kg for items shipped by other method.
Viettel Post does not compensate when
– Damage occurs entirely due to the sender’s breach of contract or due to natural characteristics, inherent defects of the item.
– The sender could not prove the sending and damage or damage of the item.
– The item has been successfully delivered and the recipient has no idea when receiving it.
– The postal article is confiscated or destroyed in accordance with the law of Vietnam or the law of the receiving country.
– The sender did not comply with the regulations on complaints and dispute settlement according to regulations.
– Force majeure cases as prescribed by law.
Exclusion of Liability
The Service User acknowledges and agrees that Viettel Post will be exempt from liability and will be indifferent to any and all damages, losses, losses, damages, compensation, delays, claims, liabilities. claims, action of the Service User and / or the competent authority may be brought against or suffered by Viettel Post and the compensated Parties of Viettel Post in relation to the Goods. chemical caused by, arising from, or related to:
– Noncompliance by Service User any provisions of law on goods which are prohibited or restricted from circulation, transportation and other regulations of law (including, but not limited to, the case of Goods Invoices without invoices, proof of origin; inspected, confiscated or destroyed at the discretion of the competent authority or airport security).
– Failure to comply with the Service User any agreement on using the Service of Viettel Post, or any regulations and policies of Viettel Post (including, but not limited to, outside Goods Viettel Post’s scope of freight, the delivery or receipt address of the Goods that are not within the scope of providing the Service by Viettel Post, Goods on the list of goods not to be transported by air; Service User is not comply with regulations on complaints and dispute settlement in accordance with law or Viettel Post’s policy on Viettel Post’s website);
– Act or failure to take any action by the Service User, whether due to negligence, carelessness, willful misstatement, or deception (including, but not limited to, the case of the provision , declaring incorrect or incomplete information on the Goods; incomplete, inadequate, inadequate, inadequate packaging, or failure to comply with Viettel Post’s packing regulations and instructions, the manufacturer The Service User has no documents proving that the Goods are lost or damaged; the Service User has no documents to prove the use of the Service. service);
– Act or failure to take action by a third party, whether due to negligence, carelessness, willful misconduct, or deception (including, but not limited to, robbery of the goods, shock; damage or loss caused by the Receiver; the goods do not meet the requirements and standards of quality and specifications, including but not limited to incorrect product color, size or material with photos, information provided by the seller or the manufacturer; flight delays or cancellations; inspection on transit by authorities);
– Inherent natural properties and defects of the goods in the Goods;
– The Service User refuses to receive the Goods or Viettel Post cannot contact the Service User after Viettel Post has returned the Goods in accordance with the process in the Appendix attached to this Contract. In this case, the Service User acknowledges and agrees that Viettel Post will have the right to hold the Goods within 06 (six) months from the last payment. After this period of time, the Service User acknowledges and agrees that the Service User has waived all rights and the right to request and Viettel Post will be exempt from all related claims, liabilities and lawsuits. to Goods.
– In the event of a part of damage or loss caused by the Service User’s breach, the Service User acknowledges and agrees to waive the right of claim against, and Viettel Post will not be responsible for compensation. usually give, the part of the damage or the loss corresponding to the level of damage caused by the Service User.
– Goods have been delivered and the recipient has no opinion upon receipt of the Goods.
– Force majeure cases according to the provisions of Vietnamese Law.
